The advantages of networked collaboration have been obvious since before March 2020. With SharePoint, Microsoft has an innovative collaboration solution that also offers our customer a wide range of benefits.

The main objectives were the structuring and centralised storage of all data used in the company (content management), the significant improvement in collaboration (e.g. between field and office staff) and the improvement in transparency.

Along with the large number of existing systems and interfaces, the complexity of the project also increases during the implementation phase. With our experienced PMO, which reports directly to the product owner, we ensured a rapid introduction.

Before an organisation-wide rollout, which affects two main locations and a total of 14,000 employees, two things are crucial in addition to the process adjustments:

Training end users and site managers

Our PMO provides support with the definition and application of governance, the roles and rights concept and the comprehensive training concept. For example, a consensus had to be reached between the Management Board, data protection officer and staff council on how to handle data that is particularly worthy of protection and this had to be documented in the form of work instructions for the various user groups.

The training concept, which was based on face-to-face training and knowledge ambassadors, was completely reorganised in a short space of time to meet the new requirements imposed by the contact restrictions. Video training courses are offered and tracked via the internal University platform, while a SharePoint help desk is set up in parallel. Only then will the originally planned training concept be implemented in a reduced form.

Once again: complex IT projects solved innovatively and smartly